Terms and Conditions of Sale

Seller's contact information is as follows : 

• Oupo, Registered at the RCS of Annecy, under the number 878983766
• 42 avenue de la gare, Galerie Président - 74700 Sallanches - France
• Intracommunity VAT : FR05878983766

Article 1 - Scope of application

These General Terms and Conditions of Sale ("GTCS") apply, without restriction or reservation, to all sales concluded by the seller with non-professional purchasers ("the customer"), wishing to acquire the products offered for sale by the seller on the Oupi.eu site.

The main characteristics of the products and in particular the specifications, illustrations and indications of dimensions, compatibility or capacity of the products, are presented on the Oupi.eu site, which the customer is obliged to read before ordering.

These GTC are accessible at any time on the Oupi.eu site and will prevail over any other document.

The customer declares that he/she has read and accepted these terms and conditions by ticking the appropriate box before completing the online order on the Oupi.eu site.

Article 2 - Prices

The products are supplied at the current prices shown on the Oupi.eu site. The seller reserves the right to modify its prices at any time; when the order is registered by the seller, the products will be invoiced on the basis of the prices in force at the time the order is validated.

Prices do not include processing, shipping, transport and delivery charges, which are invoiced in addition, under the conditions indicated on the site and calculated before the order is placed.

The payment requested from the customer corresponds to the total amount of the purchase, including these costs.

An invoice is issued by the seller and given to the customer upon delivery of the products ordered.

Article 3 - Orders

It is the customer's responsibility to select the products they wish to order on the Oupi.eu site. Product offers are valid as long as they are visible on the site, while stocks last.

The sale will be considered valid only after full payment of the price. It is the customer's responsibility to check the accuracy of the order and to report any errors immediately.

Any order placed on the Oupi.eu site constitutes the formation of a distance contract between the customer and the seller.

The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning the payment of a previous order, or a doubt concerning the legitimacy of the transaction.

The customer can follow the progress of his order on the site or via the information sent by email.

Article 4 - Availability

On a selection of products, the seller offers the possibility of ordering products that are not in stock and available on the seller's premises, but on order from the seller's suppliers and subject to their availability.

The customer is informed of this by an indication on each product concerned by this type of offer, and his order will then bear the status pending restocking.

The ordering of products said to be available on order, necessarily implies an additional delivery time and a risk of temporary or permanent unavailability. In the event of permanent unavailability, the seller may refund the unavailable products or the customer's entire order.

Offers of products not covered by the offers available on order are subject to availability.

Article 5 - Terms of payment

Payment data is exchanged using the encrypted protocol defined by the approved payment service provider for banking transactions carried out on the Oupi.eu site.

Payments made by the customer will not be considered final until the seller has received the sums due. The price is payable in full by the customer on the day the order is placed.

The seller will not be obliged to deliver the products ordered by the customer if the latter does not pay the price in full or under the conditions indicated below.

However, the customer may, when this possibility is indicated on the Oupi.eu site, pay according to the conditions and schedule in several instalments over a limited and defined period.

In this case, in the event of late payment and payment of the sums due by the customer beyond the fixed deadlines, and after the payment date appearing on the invoice sent to the customer, late payment penalties calculated at the legal rate applicable to the amount including VAT of the purchase price appearing on the said invoice, will be automatically and by right acquired by the seller, without any formality or prior formal notice.

Late payment will result in the immediate payment of all sums due by the customer, without prejudice to any other action that the seller may be entitled to take against the customer in this respect.

In addition, the seller reserves the right, in the event of failure to comply with the payment terms set out above, to suspend or cancel the delivery of current orders placed by the customer.

Article 5.1 - 3X or 4X payment with Oney

Pay for your order in 3 or 4 instalments by credit card from €200 up to €3000 with Oney Bank.

Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases from €200 to €3000 in 3 or 4 instalments with your bank card.

Conditions: This offer is reserved for individuals (natural persons of legal age) residing in France and holding a Visa or MasterCard bank card with a validity date longer than the chosen financing period. Systematic authorization cards such as Electron, Maestro, Nickel, etc., as well as e-cards, Indigo and American Express are not accepted.

How to subscribe: Once you have completed your order, simply click on the "3x 4x Oney payment by credit card" button. You will then be redirected to our partner's 3x 4x Oney web page, where you will find a detailed summary of your order and a personalized financing application, which you must then validate. Enter your personal details or, if you have a 3x 4x Oney account, log in using the login details linked to your 3x 4x Oney account. You will then read the general terms and conditions of the instalment plan to which you wish to subscribe, which are provided in PDF format so that you can read, print and save them before accepting them.

You then notify your electronic acceptance by clicking on the corresponding checkbox. You acknowledge that the "double click" associated with the checkbox on the acknowledgement of the general terms and conditions constitutes consent to contract and irrevocable, unreserved acceptance of the product's general terms and conditions. In the absence of proof to the contrary, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank. If you ask to benefit from a financing solution offered by Oney Bank, the information relating to your order will be transmitted to Oney Bank, which will use it to study your request for the granting, management and collection of credit. Oney Bank reserves the right to accept or refuse your request for 3x 4x Oney financing. You have a 14-day cooling-off period to cancel your credit.

How does it work? Payment by credit card in 3 or 4 instalments enables you to pay for your order on our website as follows:

A compulsory deposit, debited on the day of confirmation of shipment of your order; two or three monthly instalments, each corresponding to a third or a quarter of the order, debited 30 and 60 days later for 3 times and 30, 60 and 90 days later for 4 times, which include charges corresponding to 1.58% of the total amount of the order for a 3 times and 2.37% for a 4 times (up to a maximum of €25 for a 3 times payment and €50 for a 4 times).

Payment in 3 instalments from €200 up to €3000

Example: For a purchase of €150, deposit of €52.37, then 2 monthly payments of €50.

Credit for 2 months at a fixed APR of 21.18%. Cost of financing: €2.37 up to a maximum of €25.

Payment in 4 instalments from €200 up to €3000

Example: For a purchase of €400, deposit of €109.48, then 3 monthly payments of €100.

Credit over 3 months at a fixed APR of 21.31%. Cost of financing: €9.48 up to a maximum of €50.

Conditions as of 03/11/2023. For more information visit oney.fr

Special conditions for one-off promotional offers: For payment in 3 instalments without charge: the cost of financing is 0% of the total amount of the order. Example for a purchase of 150€, deposit of 50€, then 2 monthly payments of 50€, Credit for a period of 2 months at a fixed APR of 0%.

Cost of financing: 0€. For payment in 4 free instalments: the cost of financing is 0% of the total amount of the order. Example for a purchase of €400, €100 down payment, followed by 3 monthly payments of €100. Credit for 3 months at a fixed APR of 0%. Cost of financing: 0€.

Oney Bank -SA au capital de 51 286 585 € -Siège social : 34 avenue de Flandre 59170 CROIX -RCS Lille Métropole 546 380 197 -n°Orias : 07 023 261 -www.orias.fr -Correspondence : CS 60006 -59 895 Lille Cedex 9 -www.oney.fr

Article 6 - Deliveries

Orders are prepared and dispatched from Monday to Friday at the seller's premises.

The seller undertakes to make every effort to deliver the products ordered by the customer as quickly as possible.

If the order includes one or more pre-ordered products, available on order, as well as one or more products already available, the entire order will be put on hold and will only be dispatched when all the products are available. Except in special cases where the seller reserves the right to split shipments, products ordered will be delivered in a single shipment.

In the case of shipments to countries other than metropolitan France or the free-trade area of the European Union, the customer is the importer of the products ordered. Customs duties or other local taxes may be payable, and are the sole responsibility of the customer.

If the products ordered have not been delivered within 30 days of the dispatch date, for any reason other than force majeure or the customer's fault, the sale may be cancelled at the customer's written request under the conditions set out in articles L 216-2, L 216-3 and L241-4 of the French Consumer Code. The sums paid by the customer will then be returned to him at the latest within fourteen days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.

In the event of a special request by the customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the seller, the related costs will be subject to specific additional invoicing.

Deliveries are made by an independent carrier to the address given by the customer at the time of ordering, and to which the carrier has easy access.

The customer is responsible for checking the condition of the products delivered. The customer has 30 days from the date of delivery to make any claims by e-mail to hello@Oupi.eu, accompanied by all relevant supporting documents. Once this period has elapsed, and if these formalities have not been complied with, the products will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by the seller.

Article 7 - Transfer of ownership

The transfer of ownership of the products from the seller to the customer will only take place after full payment of the price by the latter, regardless of the delivery date of the said products.

When the customer has chosen a carrier, delivery is deemed to have taken place as soon as the products ordered have been handed over by the seller to the carrier, who has accepted them without reservation. The customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no recourse against the seller in the event of non-delivery of the goods transported.

The transfer of the risks of loss and deterioration relating thereto will only take place when the customer takes physical possession of the products. Products travel at the seller's risk, except when the customer has chosen the carrier. In this case, the risks are transferred at the moment the goods are handed over to the carrier.

Article 8 - Right of withdrawal

In accordance with article L221-18 of the French Consumer Code, "For contracts providing for the regular delivery of goods during a defined period, the period runs from receipt of the first good".

The right of withdrawal may be exercised online, using the contact form, or by sending a request to hello@Oupi.eu in a free and unambiguous form, expressing the desire to withdraw, or in particular by post addressed to the seller at the postal address.

Returns must be made in their original, complete condition (packaging, accessories, instructions, etc.) so that they can be marketed as new, accompanied by the purchase invoice.

Products which are damaged, soiled or incomplete, or which have been randomly printed or unsealed, will not be accepted and will be held at the customer's disposal at the premises of Oupi.eu for hand-delivery or return by post to the customer, the cost of return being borne by the customer for a period of 3 months from the date of receipt by the seller.

The exchange (subject to availability) or refund will be made within 14 days of receipt by the seller of the products returned by the customer under the conditions set out in this article.

Article 9 - Seller's liability - Warranties

Products supplied by the seller benefit from :

• The legal guarantee of conformity, for defective, damaged or damaged products or products that do not correspond to the order.
• The legal warranty against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use.

Provisions relating to legal warranties

Article L217-4 of the French Consumer Code

"The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility."

Article L217-5 of the French Consumer Code

"The good conforms to the contract:

1° If it is fit for the use normally expected of similar goods and, where applicable :

• If it corresponds to the description given by the seller and possesses the qualities that the seller has presented to the buyer in the form of a sample or model.
• If it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling.

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter."

Article L217-12 of the French Consumer Code

"Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.

Article 1641 of the French Civil Code.

"The seller is liable for any hidden defects in the item sold which render it unsuitable for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.

Article 1648 paragraph 1 of the French Civil Code

"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

Article L217-16 of the French Consumer Code.

"When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty which remained to run. This period runs from the date of the buyer's request for repair, or from the date the item is made available for repair, if the item is made available after the request for repair.

In order to assert his rights, the customer must inform the seller in writing of the non-conformity of the products or the existence of hidden defects as soon as they are discovered.

The seller will reimburse, replace or repair products or parts under warranty deemed to be non-conforming or defective.

Refunds, replacements or repairs of products found to be non-conforming or defective will be made as soon as possible after the seller has established the non-conformity or hidden defect.

The seller may not be held liable in the following cases:

• Non-compliance with the legislation of the country to which the products are delivered, which it is the customer's responsibility to check.
• In the event of misuse, professional use, negligence or lack of maintenance on the part of the customer, as well as in the event of normal wear and tear of the product, accident or force majeure.

The photographs and graphics presented on the site are not contractual and do not engage the responsibility of the seller.

The seller's warranty is, in any event, limited to the replacement or reimbursement of products that do not conform or are affected by a defect.

Article 10 - Customer area

In order to place an order, the customer is invited to create an account (personal space) on Oupi.eu. The creation of an account or customer area implies acceptance of these general terms and conditions of sale.

To do so, the customer must register by filling in the form provided at the time of ordering, and undertakes to provide truthful and accurate information concerning his or her civil status and contact details, in particular his or her e-mail address.

The customer is responsible for updating the information provided. They may modify this information by logging into their account.

To access their personal space and order history, customers must identify themselves using their strictly personal user name and password. As such, the customer agrees not to divulge them to any third party. Should this not be the case, the customer shall remain solely responsible for any use made thereof.

In the event of non-compliance with the general terms and conditions of sale and/or use, or with a decision of the seller, the Oupi.eu site may suspend, close or delete a customer's account without prior notice or alteration.

The customer may also request the deletion of his account by going to the dedicated page on his personal space or by sending an email to: hello@Oupi.eu.

Any account deletion, for whatever reason, entails the pure and simple deletion of all the customer's personal information.

Article 11 - Personal data

Customers are informed that the collection of their personal data is necessary for the sale of products by the seller, as well as for their transmission to third parties for delivery purposes and for our commercial relations. This information and data is also kept for security purposes, to comply with legal and regulatory obligations, and to enable us to improve and personalize the services we offer you and the information we send you.

11.1 Collection of personal data

The following personal data is collected on the Oupi.eu website: Name, surname, date of birth, postal address, telephone number and e-mail address.

In the context of payment for products offered on the Oupi.eu site, financial data relating to the customer's/user's bank account or credit card is recorded. This data is at no time visible or available to the seller; only the approved payment service provider involved in banking transactions carried out on the Oupi.eu site retains this data for a legal period.

11.2 Recipients of personal data

Personal data is used by the seller and its co-contractors for the performance of the contract and to ensure the efficiency of the sales service, the delivery of products and their promotion.

The category(ies) of co-contractor(s) is (are) :

• Transport providers.
• Payment service providers.

11.3 Data controller

The data controller is the seller, within the meaning of the French Data Protection Act and, as of May 25, 2018, Regulation 2016/679 on the protection of personal data.

11.4 Data retention period

The seller will keep the data thus collected for a period of 5 years, covering the period of prescription of the applicable contractual civil liability.

11.5 Security and confidentiality

The seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access.

11.6 Implementation of customer and user rights

In application of the regulations applicable to personal data, customers and users of the Oupi.eu site have the following rights:

They may update or delete their personal data using the contact form or by sending an e-mail to hello@Oupi.eu.

They may delete their account by writing to the e-mail address given above.

They may exercise their right of access to their personal data by writing to the above e-mail address.

If the personal data held by the seller is inaccurate, they may request that the information be updated by writing to the e-mail address indicated above.

They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the e-mail address indicated above.

They may also request the portability of data held by the seller to another service provider.

Finally, they may object to the processing of their data by the seller.

These rights, provided that they do not oppose the purpose of the processing, may be exercised by sending a request by post or e-mail to the data controller whose contact details are given above.

The data controller must reply within a maximum of one month.

Any refusal to grant the customer's request must be justified.

The customer may be asked to tick a box indicating that he/she agrees to receive informative and advertising e-mails from the seller. The customer may withdraw this consent at any time by contacting the seller (contact details above) or by following the unsubscribe link.

Article 12 - Intellectual property

The content of the Oupi.eu site is the property of the seller, with the exception of content for which he holds the rights of use and which is therefore protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly forbidden and may constitute an infringement of copyright.

Article 13 - Applicable law - Language

These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law.

These GCS are written in French. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

Article 14 - Disputes

For all complaints, please contact customer service at the seller's postal or e-mail address indicated in these GTC.

The customer is hereby informed that, in the event of a dispute, he/she may have recourse to conventional mediation, with existing industry mediation bodies, or to any alternative dispute resolution method (conciliation, for example).

Customers are also informed that they may also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm

All disputes arising from the purchase or sale operations concluded in application of these GTS and which have not been settled amicably between the seller or by mediation, will be submitted to the competent courts under the conditions of common law.

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These Terms and Conditions will be updated on 26/06/2022.